If you are dissatisfied with an item purchased from our website you may return it to our Opro Mouthguards South Africa office for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
Please note:
For hygiene reasons, worn mouthguards may not be returned unless the item is defective/damaged upon receipt of delivery.
How to log a return
We will gladly exchange or refund a product purchased from us, provided that it meets the below criteria:
there is valid proof of purchase, i.e. Opro SA online order confirmation
it is within 30 days of the original purchase date
it is in its original packaging and condition and:
the product is unworn and unused
the product tag is still attached
the security seal or shrink wrap is intact (if applicable)
includes all original accessories and/or parts (if applicable)
Exchange for different size, colour or product
Check that your product meets the exchange criteria set out above